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The
Customer Services Unit is directly responsible
for liaising with the potential and existing
customers for the purposes of account opening,
general enquiries and other related functions.
The Unit focuses on excellent customer service
orientation which is evidenced in continuing
pro-activeness and responsiveness to the
customers' needs.
The exigencies of better service as defined by
the customer directs the activities of the Unit.
The drive for customer satisfaction which is one
of the entrenched values of BSN Merchant Bank
Bhd
also prompt rendering unparallel personalized
service in a timely and efficient manner.
Products & Services of our Customer Service Unit
Account Opening
The accounts opened by the customer services
unit are:
-
Current Account (View requirements for all
current accounts)
-
Savings Account
The requirements for a savings account form
include:
(1) Identification of signatories (Drivers
License or International Passport)
(2) Two clear passport size photographs.
-
Business Current Account (Corporate Account)
Account related
functions
Account related functions like account closure,
account reactivation, account transfer, check
book issuance, reference letter etc. Customers'
requests are treated with utmost urgency at the
Customer Services Unit. Examples are, stop
payment orders, check confirmation and
complaints in respect of missing check books.
Monthly
statement/Activity reports
Customers can pick up their monthly statements
from the customer service desk on the first
working day of the next month. All other
statements are dispatched by the unit. Also,
activity report on their accounts can be picked
up at any time during the month on request.
General Enquiries
The current status of your account can be
checked from this unit. Enquiries on the other
services rendered by BSN Merchant Bank Bhd are
attended to at the Customer Service Unit and the
customer will be directed appropriately.
Prevailing market rates (Interest Rates) can be
obtained from the Customer Service Unit Desk.
For further enquiries please contact us on:
Email:
customercare@bsn-bhd.com.com
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